Talk to the CloudWave support team
Live chat is the fastest route: the AI assistant answers in seconds and, when something really needs a person, hands the same conversation to a human engineer with your full history intact.
Live chat & AI assistant
Available 24/7. Ask about services, invoices, setup steps or troubleshooting. The assistant tries to solve it in-chat first. If it genuinely cannot, it will offer WhatsApp or hand the same conversation to a support engineer - you never repeat yourself.
- English and Bangla
- No repeating your details
- Reference number for every escalation
Support hours
Sunday to Thursday, 10:00 AM - 10:00 PM (GMT+6)
Outside these hours the AI assistant still answers, and urgent outages reported in chat are queued for the on-call engineer.
Tracked tickets
For billing, refunds, cancellations or anything that needs an audit trail, open a ticket in the client area.
Open billing areaUse this when the assistant could not fix the issue and you need a person quickly.
Open WhatsApp →Before you contact us
Many questions are already answered in the knowledge base - invoices, service status, password resets, VPS setup and more.
Browse the knowledge base